Making a complaint

We can investigate complaints about items we have published that are within our control. We adhere to a Standards Code and can only deal with complaints about an alleged breach of this Code.

We will only deal with your complaint if you are:

• personally and directly affected by an alleged breach of the Code

• a representative group affected by an alleged breach of the Code, where there is public interest in your complaint

• a third party seeking to ensure the accuracy of published information

Complaints must be made to us in writing, using the contact form on our website.

We will acknowledge your complaint by email or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.